A cabin crew member, apparently responding to a passenger complaint, told Hailey that Southwest was a "family airline" and asked her to stop. By the time Hailey and Grey had stopped swearing and cursing, they were back in the airport, waiting for the next flight.
Southwest later insisted the problem was the abusive language, not the kiss. "The conversation escalated to a level that was better resolved on the ground, as opposed to in flight," it said.
After days of incensed reaction from Hailey, her friends and the lesbian and gay community, however, Southwest backtracked, saying it was offering a full refund for the flight and had "reached out to extend goodwill" – a form of words that fell just short of an outright apology.
Earlier this month, the lead singer of Green Day, Billie Joe Armstrong, was escorted off another Southwest flight in California because he refused to pull up his sagging trousers when asked. "Don't you have better things to do than worry about that?" he retorted. The flight attendant responded: "Pull your pants up or you're getting off the plane."
Armstrong complained, loudly, after he and his companion were taken back to the airport, and Southwest ended up apologizing.
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Kevin Smith, the film director was thrown off a flight, in February last year supposedly because he was too fat. Southwest, once again, offered "heartfelt apologies" but also said he had been removed "for the safety and comfort of all customers".
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